Customer Reviews

Reviews of our completed flooring installations

Below is a small selection of customer reviews and testimonials we’ve received for our carpet and flooring installations. We’re very proud of our reputation and work hard to deliver great results and excellent customer service. Many of the reviews are taken directly from our pages on Facebook and Google.

“First time customers and we will certainly use again. Paul at the Guest Carpets store listened to what we wanted and they delivered! Phil did a top job with the installation. Highly recommend this local business.”

Darran Moore – Google

“I could not recommend guest carpets more highly. Paul and the team were brilliant throughout making, what could have been a very stressful experience, very easy. presales and installation were excellent, and the finish result was perfect. I highly knowledgeable friendly service. Thank you.”

Rich – Google

“Just had some carpets replaced with Guest carpets. Paul and his team were excellent throughout. Professional and reliable, with great customer service. Highly recommend.”

Shane Higgins – Google

“We would like to thank Paul and his team for a wonderful service when we decided to refloor and carpet a large apartment. Paul’s advice was invaluable in choosing the carpet and flooring particularly as supply difficulties meant we had to reorder different flooring. Our fitting was postponed three times because of delays by our kitchen fitters but as soon as we were able to give Paul the go ahead everything was fitted over 3 days in a very efficient manner and all the old flooring removed.”

John and Frances Hinchcliffe – Google

“Paul and all the Team at Guest Carpets are fantastic. From the initial visit and consultation they offered us great advice on carpet selection and went above and beyond when our original carpet was impacted by Covid and there was no stock. A special mention is also needed for Phil the fitter who was professional and super clean from start to finish. We have no hesitation in recommending Guest Carpets, in fact we already have to a number of our neighbours!”

James Bridges – Google

“Having been let down by another company, Paul went out of his way to help me to choose another carpet to fit my needs. He also managed to arrange a fitting quickly for us. Our job was quite challenging because we needed a spiral staircase carpetting. Phil came to fit our carpet and has done a lovely job. The whole process has been a pleasure. I have felt valued as a customer – a rarity these days! I would highly recommend.”

Carey Baylis – Google

“A really good family run business, from the moment I called them to measure up to the fitting they have been brilliant an excellent service and I cannot fault them, the team do a fab Job thanks so much Paul, Dave and Phil your a credit and I would recommend you 100%”

Julie Hill – Google

“Paul and Phil were both fantastic. A first class service from start to finish. Thanks guys!”

Barrie Taylor – Google

“Good carpet available here.”

Arie Vatresia – Google

“Nice easy company to deal with.”

Paola Gabriella Gorrara – Google

“Great selection of carpets.”

Katherine Coughlan – Google

“Very pleased with the service provided by Guest Carpets, arrived on time and completed the fitting of the carpets ahead of schedule, very efficient with measuring and quoting services provided.”

Mrs Grice

“Very efficient service, really pleased with our new staff room carpet, quick to measure and quote, professional team of staff at Guest.”

Currys Electrical

“Paul was great from day one, he worked hard to get the carpet I wanted as had a specific style in mind and came in at a good price too. Fast forward 3 months and the carpet was looking old and worn, not at all Guest carpets fault but a manufacturers issue (due to my vaccuum). Paul made sure I had a replacement carpet from them with no charge and although it took some negotiating he never gave up. I have my new carpet now and couldn’t recommend these guys highly enough. Not all transactions go to plan but buying from the right company means if something goes wrong you know they have your best interest at heart. Get your carpets from here!”

Angela Homer – Google

“Helpful and knowledgable advice from Paul about suitable carpets that suited exactly what I was looking for. Very responsive and was kept informed about stock (at a challenging time) and delivery. Fitting was arranged very efficiently and the carpet was fitted to an excellent standard.”

Omar Qureshi – Google

“Went here to have a look at the carpets as I’m gonna need to get my flat carpeted throughout. I think it was the owner that I spoke to and he was pleasant. After discussions it was good to know any of the flooring chosen includes the underlay, also fitting and a it’s a bonus that they come n measure up free of charge and issue quotes out to you. I look forward to see what price deals they can offer.”

R Far – Google

“A fantastic company to work with to get flooring down in my house, really affordable and great quality, but mostly, really easy and convenient to use. They let you pick the day, and they have little flexibility, and if you’re busy work all day, they do all the work of finding the right flooring for your price range for you.”

Rico Johnson-Sinclair – Google

“Measured room one room while fitting another. One year later they fitted the next room up on request. Fast friendly service, used twice, will use again if needed.”

vts in UK – Google

“Delighted with the new carpets fitted, professional staff who took the time to explain about the different carpet ranges available in the showroom. Would recommend Guests to everyone.”

Mrs Crooks

“Always very happy with the service provided by Guest Carpets, as a regular customer I would recommend them to anyone who is looking or enquiring for new flooring.”

Mrs Capel

“As a regular client of Guest Carpets, we are always thrilled with the service and amount of professionalism that Guest Carpets provide. Speedy measuring and quoting service, with a top team of fitters, would always recommend them to any other property agent or domestic customer.”

Purple Frog Property

“Extremely pleased with the look of the new stripy carpet fitted by Guest Carpets, superb team of fitters who were very helpful, grateful for the quick response in measuring and quoting of the carpets.”


“Outstanding service at really competitive prices, professional staff who were very helpful and went the extra mile in order to carpet tile the store.”

T.W. Rider (Army and Navy Store, Harborne)

“Couldn’t believe how quick they laid the offices here, really pleased with the service, I always recommend Guest Carpets.”

Birmingham Christian Centre

“Most grateful to the staff at Guest Carpets for providing such a great customer service, extremely high quality team of fitters, who were very welcoming, would recommend Guests to anyone looking for new carpets.”

Mrs Miller

“Really pleased with her new shop floor tiling, had Guests out to quote, superb service, finished ahead of our deadlines and had the most competitive quote.”

Mrs Poter – Masquerade